All of NovaPans Handpans are hand-tuned and built in China and quality-checked by professionals from Europe and the USA.

The combination of handpan production expertise where quality mass production is a reality allows NovaPans to not only create high-quality handpans, but to make them in quantity. Despite the widespread misinformation that you must spend thousands or wait months/years in order to even touch a quality handpan, this is just not true.

NovaPans has sold well over 3000 handpans since 2016 and received the highest reviews on all platforms to reflect this. NovaPans continues to break the boundaries of how much we need to spend in order to get a quality musical instrument, or dare we say, a quality musical instrument we can at least get started on!

We continue to prioritize our customers' financial, personalization, and range of selection needs first before anything else. 

For Standard Shipping, where we will ship you one of our in-stock models, expect to receive your handpan approximately 1-2 weeks after placing your order.

For Pre-Orders, where we will custom build your handpan for you, it can take from 3-4 weeks for our 9 and 10 note models and 4-5 weeks for our 13 note models to build and deliver.

Please note that in some cases we may need additional time when building your handpan as we strive to ensure it is built and tuned to the highest quality standards.

It’s a good idea to occasionally clean your handpan with a microfibre cloth, ideally after each use.

It's also important to regularly apply oil to your handpan, particularly for Nitrided Steel models, to prevent rust. We recommend Phoenix oil, but there are other options if you don't have it. Remember, a little oil goes a long way!

Store your handpan in a cool, dry place since moisture can damage metal. Ideally, keep it in its case for added protection.

Check out our article on caring for your handpan in the Australian climate for tips on natural hazards to avoid, helping to ensure your instrument's longevity!

We have numerous handpan song tutorials for beginners and advanced players alike available on our site in the Tutorials section.

We also have a complete free handpan course available with over ten lessons created by David from NovaPans.

☆ Every handpan may display signs of tuning marks to some extent which is a natural production trait considering that all of our handpans are hand-tuned. These are not scratches but in fact, very subtle indents and practically non-visible unless scrutinized.

☆ It is not uncommon to use an electronic tuner and notice a slight microtonal offset for any of your handpan notes. This is actually the case with all handpans and is not a reflection of quality in any way. No handpan which doesn't sound proportionally in tune within a 5-10 cents tuning threshold (which is noticeable by the human ear) does not pass our quality check and is returned for retuning.